Returns and Refund

You must organise the return the faulty items at your expense and risk. Returns cannot be accepted without prior authorisation. Furniture returns must be informed by 7 days from the goods delivered in writing and we reserve the right to deduct the money we use towards the courier charge. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account. Please ensure the items must be in the original packaging to receive the refund.

Goods received back will be checked by our returns department and if they are found not to be faulty we are unable to accept these back and will be returned back to you and the cost of delivery charged to your account. We do not accept back “unwanted" items.

Please return items to:
Ncity t/s Bulltrader
Unit 8,
Lyndean Industrial estate
Felixstowe Road
Abbey wood
London
SE2 9SG
England (UK)