Returns policy

Hassle-free returns policy


We are happy to refund or exchange any products returned within 30 days of purchase, as long as it is returned in its original state, unused and in the original packaging.

Exclusions: Products that have been personalised, full or part assembled items, opened mattresses.

*This does not affect your rights if the product is faulty or misdescribed.

Please contact us prior to sending back the item so that we could give you the returns reference number. Some of the items like Furniture has to be notified within 7 days of the delivery. The replacement parts are sent out free of charge once we have images of the damage and the part numbers. If any item is received damaged it must be signed as damaged on the delivery note. In case of the free replacement parts, Any returns are solely at the buyers cost as we offer a full parts service.